How would you rate customer service across the dive industry? How do you define good customer service for a dive operator, dive shop, or dive resort? Listen to an example of very poor customer service that we recently experienced plus some examples of how we think about good customer service Plus Wet Notes provides updates … Continue reading 136. Good and Bad Customer Service in the Dive Industry
Dive computers are powerful, reliable and an essential part of your scuba kit. There are many affordable dive computers on the market today that allow divers to fit this into their budget. Is it okay to tell divers that they don’t need to use a dive computer because the dives are going to be shallow? … Continue reading 133. One More Time – Yes, You Do Need a Dive Computer
In this episode, I discuss the results of the a survey conducted by the Business of Diving Institute on training agency net promoter score. The results are a bit surprising on how various stakeholders view the numerous agencies in the scuba industry. Wet Notes news and information updates include: Challenges for aging divers A new … Continue reading 131. A look at training agency net promoter score, plus wet notes news and information
Season six will feature a few changes to the format. Sea Hunt It’s Still Alive will be on hiatus for a while. After five years it is time to give Mike Nelson a bit of a break. Every show will also feature an update from the dive shop. In this episode I talk about some … Continue reading 128. Happy New Year and Welcome to Season 6
On this last episode of season five of Scuba Shack Radio I will take a look back at the very successful and very busy 2023 year at Scuba Shack. Hear about all of the training and travel that made for an incredible year.