It seems that we are using the term complacency to talk about various incidents or accidents in scuba diving. Is it really complacency or is is something else. Are divers being careless, irresponsible or reckless. As scuba divers we know the inherent risks of entering this incredible environment. So when we don’t take the appropriate … Continue reading 141. Complacency in diving or something else?
We hear the terms mastery, competency and performance when discussing scuba training, but what do these terms really mean. Let’s talk a little more about these terms. How do we achieve mastery or competency? Should there be repetition standards? Are all the skills necessary for basic open water? There is a lot to think about … Continue reading 140. Mastery, Competency, Performance – Oh My!
Here is an update on my reading list for 2024. The second batch of books that I finished include: Arctic Drift – Clive and Dirk Cussler A Message from Martha – Mark Avery Built to Fail – Alan Payne Crescent Dawn – Clive and Dirk Cussler A Furious Sky – Eric Jay Dolin On my … Continue reading 139. What are you reading this summer?
Becoming a competent and confident diver is a progression that involves training, gear and diving. We often call these the three Es – Equipment, Education, and Experience. But just taking the next course or buying another piece of gear is not the answer. Divers need to progress with the right training with the right equipment … Continue reading 137. The right training, the right equipment and the right experience at the right time.
How would you rate customer service across the dive industry? How do you define good customer service for a dive operator, dive shop, or dive resort? Listen to an example of very poor customer service that we recently experienced plus some examples of how we think about good customer service Plus Wet Notes provides updates … Continue reading 136. Good and Bad Customer Service in the Dive Industry