Category Archives: Ocean Health

138. Is the dive industry at an inflection point?



Innovation, technology, and market forces can drive inflection points for business or industries. Inflection points are times of significant change and transformation is necessary for sustainability and growth. Whether it be new training models, like subscription-based learning or new products that create inventory challenges for small dive shops, these changes are signals of an inflection … Continue reading 138. Is the dive industry at an inflection point?


137. The right training, the right equipment and the right experience at the right time.



Becoming a competent and confident diver is a progression that involves training, gear and diving. We often call these the three Es – Equipment, Education, and Experience. But just taking the next course or buying another piece of gear is not the answer. Divers need to progress with the right training with the right equipment … Continue reading 137. The right training, the right equipment and the right experience at the right time.


136. Good and Bad Customer Service in the Dive Industry



How would you rate customer service across the dive industry? How do you define good customer service for a dive operator, dive shop, or dive resort? Listen to an example of very poor customer service that we recently experienced plus some examples of how we think about good customer service Plus Wet Notes provides updates … Continue reading 136. Good and Bad Customer Service in the Dive Industry


134. Let’s Save the Right Whale – Approve the NOAA Speed Restrictions



In 2022, NOAA released recommendations for vessel speed restrictions in an effort to protect the North Atlantic right whale. NOAA not only expanded the area dramatically, they also expanded the vessels being covered. The new rules would restrict most vessels 35 feet or larger to 10 knots in these seasonal zones. Approval of this proposal … Continue reading 134. Let’s Save the Right Whale – Approve the NOAA Speed Restrictions


132. Renting scuba gear challenges at a local dive shop



In this episode, I discuss why you might find it a challenge to rent scuba gear from your local dive shop. The local dive shop is a small business and as such must make investments in equipment and time to those areas of the business that keep them profitable. Renting scuba gear may not be … Continue reading 132. Renting scuba gear challenges at a local dive shop